Secretarial Development

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Secretarial Development

Course Features

Course Details

Learning Outcomes:

  • Set and negotiate goals and priorities in partnership with your manager(s);
  • Organize your day and manage your time including deadlines, e-mail, voice mail, meetings, drop-in visitors and time-wasters;
  • Validate where your time is actually spent (based on facts not perceptions)
  • Prevent crises, manage conflicts, difficult people and awkward situations assertively
  • Make your manager(s), peers, teammates and staff more effective; improve your working relationships;
  • Clarify your role, prevent role conflict, and excel in working with peers, multiple managers and demanding clients;
  • Make your job more meaningful and take charge of your career growth.


The workshop is conducted using activities, games, group discussions and visuals. It is a highly interactive workshop.

Target Audience:

  • Executive Secretaries
  • Executive Assistants
  • Personal Secretaries
  • Personal Assistants
  • Administrative Assistants
  • Receptionists cum Secretaries
  • Office Assistants

And all those who want to develop secretarial and administrative skills.

Course Outline:

Personal Organization - Schedule Your Day

  • Control your day and focus on high-return tasks
  • Distinguish between urgency and importance
  • Work smarter not harder
  • Organize your workspace (desk, electronic files and paperwork)

Communicate with Impact

  • Communicate to influence and persuade others
  • The power of behavior; verbal and non-verbal.
  • Listening and questioning skills
  • Prevent verbal and written misunderstandings
  • Harness the power of e-mail
  • Professional telephone and voicemail techniques

Eliminate Time-Wasters

  • Reduce interruptions by drop-in visitors and get your work done
  • Say "No" without offending people
  • Deal effectively with major time wasters: phone calls, paperwork, equipment and working tools

Manage Conflict, Difficult People including bosses

  • Interpersonal dynamics, mindsets, motives and fears
  • Manage aggressive and passive people, including bosses and coworkers
  • Explore beyond symptoms to identify the real sources of conflict

Making Effective Decisions

  • Apply six thinking hats concept to make effective decisions on daily basis

Date: 28 Dec 2021

Mode: classroom

Time: 9:00 am to 5:00 pm

Training Fees: PKR 30,000/- + GST/-

Further Details:

Email: /

Number: 0333-2406753 / 021-35857484/ 03319763144

Click here to Download Flyer

Payment Details:

The cheque will be made under the name of “Pakistan Society for Training & Development” and dispatch it to following address;

Pakistan Society for Training & Development
Plot # TC-3, 34th Street, Khayaban-e-Seher
Phase V, DHA, Karachi 75500.

Cancellation Policy:

PSTD Cancellation Policy – Cancellations made at least 5 working days prior to the program will be refunded 50%. If a booking is canceled in less than 5 working days, no refunds can be given. Cancellations must be confirmed by a letter or email. Substitutions may be made at any time for the same program only. In case of the participant not showing up on the day of the training a replacement can be sent.

This course does not have any sections.