Clifford Lucas holds a Bachelors Degree with an overall working experience spanning over a period of 25 years. Clifford started his professional career with a firm named Business Computing International in 1990 and after gaining rich customer service experience joined the prestigious Citibank in 1994. In 1998 he joined ABN AMRO Bank where he set up and trained the ABN AMRO Call center staff which excelled in customer service delivery under his leadership and won the ABN AMRO Bank Service Champions of the year trophy three years in a row. Conducting trainings was in addition to his Call Center management duties at ABN AMRO as this assignment was taken on as a passion and eventually grew into the role of a trainer. Clifford is a certified trainer by KZR (Kudos Zeal Renewal) in March 2004. He has conducted over 100 Service workshops with-in ABN AMRO Bank Pakistan & about 25 plus workshops for ABN AMRO Bank- Indonesia spanning over 16 islands. Clifford’s biggest challenge was the integration of the two diverse corporate cultures of PRIME and ABN AMRO into one which was acceptable at the ABN AMRO level. In Pakistan he has developed & conducted workshops on Service Excellence, Telephone Handling skills, Motivation, Career Counseling, Building Interpersonal skills, Basic Presentation Skills, Managing People & Team Building. He has conducted trainings at Karachi University, Mohammad Ali Jinnah University, DHA Degree College on motivation and service etc.